McBride Homes, Missouri's largest homebuilder, located in Chesterfield, MO seeks a Customer Service Coordinator to join our team, delivering world-class service to homeowners, and acting as a conduit between various internal and external teams to achieve this goal.

Duties include communicating and coordinating with homeowners, vendors, and field personnel to ensure warranty issues are properly handled in a timely manner.

This position requires high energy, exceptional customer service skills, significant attention to detail with focus on process and quality assurance, and the ability to multi-task in a fast-paced environment.

At McBride Homes we work hard but also have great company rewards and perks. McBride offers a state-of-the-art office building with an on-site fitness center, competitive compensation including an annual bonus program, outstanding benefits package, 401(k) plan with matching contribution, paid vacation, and many company outings! This is an in-office only position.

Salary Range: $45,000 to $55,000 annual

Responsibilities include:

Administer builder's warranty
Enter and maintain current homeowner information and issue, track, and complete work orders in a large database system
Coordinate scheduling or walk throughs between homeowners and building superintendent
Issue work orders and coordinate service appointments between homeowner and vendors
Track open work orders to ensure vendors complete them as scheduled and to the homeowner's satisfaction
Manage list of weekly delinquent work orders to ensure they are completed as soon as possible
Prepare and track necessary documents to completion and submit them for review and approval of field personnel
Maintain contract filing system
Compile data and prepare reports

Requirements include:

High School Diploma or equivalent. Preference given to candidates with associate or bachelor's degree
Minimum of 2 years Customer Service experience, FreshDesk experience a plus
Excellent verbal and written communication skills
Demonstrated ability to provide exceptional customer service and maintain professional composure in a wide variety of situations
Demonstrated proficiency using Microsoft Office Suite - Outlook, Word, Excel
Exceptional organizational skills, attention to detail and commitment to professionalism
Demonstrated ability to meet deadlines and manage multiple tasks in a fast-paced work environment
Ability to work independently and take initiative
Ability to handle confidential and sensitive information in a professional manner
The candidate must enjoy working closely with others in a collaborative, office environment.

McBride is an equal opportunity employer

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