Customer Service Coordinator Jobs at McBride Homes
Sample Customer Service Coordinator Job Description
Customer Service Coordinator
McBride Homes, Missouri's largest homebuilder, located in Chesterfield, MO seeks a Customer Service Coordinator to join our team, delivering world-class service to homeowners, and acting as a conduit between various internal and external teams to achieve this goal.
Duties include communicating and coordinating with homeowners, vendors, and field personnel to ensure warranty issues are properly handled in a timely manner.
This position requires high energy, exceptional customer service skills, significant attention to detail with focus on process and quality assurance, and the ability to multi-task in a fast-paced environment.
At McBride Homes we work hard but also have great company rewards and perks. McBride offers a state-of-the-art office building with an on-site fitness center, competitive compensation including an annual bonus program, outstanding benefits package, 401(k) plan with matching contribution, paid vacation, and many company outings! This is an in-office only position.
Salary Range: $45,000 to $55,000 annual
Responsibilities include:
- Administer builder's warranty
- Enter and maintain current homeowner information and issue, track, and complete work orders in a large database system
- Coordinate scheduling or walk throughs between homeowners and building superintendent
- Issue work orders and coordinate service appointments between homeowner and vendors
- Track open work orders to ensure vendors complete them as scheduled and to the homeowner's satisfaction
- Manage list of weekly delinquent work orders to ensure they are completed as soon as possible
- Prepare and track necessary documents to completion and submit them for review and approval of field personnel
- Maintain contract filing system
- Compile data and prepare reports
Requirements include:
- High School Diploma or equivalent. Preference given to candidates with associate or bachelor's degree
- Minimum of 2 years Customer Service experience, FreshDesk experience a plus
- Excellent verbal and written communication skills
- Demonstrated ability to provide exceptional customer service and maintain professional composure in a wide variety of situations
- Demonstrated proficiency using Microsoft Office Suite – Outlook, Word, Excel
- Exceptional organizational skills, attention to detail and commitment to professionalism
- Demonstrated ability to meet deadlines and manage multiple tasks in a fast-paced work environment
- Ability to work independently and take initiative
- Ability to handle confidential and sensitive information in a professional manner
- The candidate must enjoy working closely with others in a collaborative, office environment.
McBride is an equal opportunity employer
Current Openings for Customer Service Coordinator Jobs at McBride Homes
Job Title |
Department |
Location |
Closing Date |
Employment Type |
---|---|---|---|---|
Customer Service Coordinator | Customer Service - 010 | Chesterfield, MO, US | 10-Apr-2029 (CST) | Full Time |